Q. Is it necessary to have an account to shop on Dropshipnow?
Yes, it is mandatory to have a Registered Account with Dropshipnow. You will be able to place the order only if you are an account holder in Dropshipnow. This account will also enable you to track all the details related to your orders, shipping, payment, notifications and much more.
Q. Do I need to buy the products before I sell them?
One of the major benefit of Drop shipping is that you can start your business without any major investment. We are happy to let you know that you do not have to invest a single penny on our products before selling them. Only after you get order and you get paid for the item you have listed on your site or a marketplace, you can place the order for the same item with us and pay us our discounted price.
Q. Can I sell your products on other websites like E-bay, Amazon, Catch, Mydeal, Kogan etc?
Yes, you can definitely sell our products on marketplaces like eBay, Amazon, Catch, Mydeal, Kogan, etc and even on your own website. You can download the product data from our site and list them on various marketplaces.
Q. Shipping & Delivery Time
The distribution center of our products is in Australia and Asia. Once the order is confirmed and paid, the next day we initiate the order for dispatch process. However, the handling time for an order would be 1-2 working days. Dropshipnow is working with multiple carrier partners to make sure that your customer receives their item safely and speedy and at most reasonable price. It may take maximum 5-15 days for delivery of order depending on customer’s postcode.
Q. Which methods of payment are accepted?
PayPal or Stripe: Debit Card / Credit Card
All major credit cards through PayPal or Stripe.
Q. Cancelling an Order
Please note that we can only cancel your order if the item has not been dispatched from our warehouse. As we operate on an automated dispatching system and responding to the message takes time, it is highly possible that an order has been already dispatched before the Customer Service team go through the cancellation message. Nevertheless, it is recommended to please notify as early as possible and we shall do our best to help.
Q. Order delays
In unlikely even that the product is out of stock or there is a technical hiccup, the customer will be notified for the delay and given an option to cancel the order. Once the order is dispatched, we hand over the responsibility to our carrier partners of delivering the product on time.
Q. Order Tracking
You will receive an email with the tracking number once your order leaves the warehouse. The handling time for an order would be maximum 1-2 working days unless communicated otherwise.
Q. Do you ship to international address?
Currently, we only ship within Australia.
Q. Are there any minimum order amount requirements?
There is no minimum order requirement. You can order as little as one product at a time.
Q. What support do I get from you?
When you decide to join Dropshipnow services, you will instantly gain access to contact our customer service representatives.
Q. Warranty of products
Dropshipnow offers a 12 months warranty to all products unless stated otherwise in the listing. Some products are provided with a manufacturing warranty. Please refer to the product listing for the warranty period.
Q. How do I check the status of my orders?
Tracking information will be emailed to you. Alternatively, you can also view the Status of your order in the All Orders tab in the Orders History page.